Your rights, and exactly how to get your money back.
You can cancel your order and get a full refund at any time before it ships — usually a window of one to two days after you order. Cancel from Account → Orders → “Cancel & refund”. The refund is issued automatically to the account you paid from; no approval or waiting on us is involved.
In line with the Federal Competition and Consumer Protection Act 2018 (FCCPA), if an item arrives defective, damaged, or different from what you ordered, you are entitled to a repair, a replacement, or a full refund — your choice where reasonable.
C2N) and a photo or short video of the problem.Once an order has shipped, it can no longer be cancelled for a change of mind, and we do not offer change-of-mind returns or exchanges on items that have already been delivered. Please choose carefully and use the product details, specs, and photos on each page. (Your rights on faulty, damaged, or wrong items above are unaffected.)
Refunds are returned to your original payment method and normally appear within 3–10 working days, depending on your bank. You can follow the progress of any refund from the order in your account at any time.
If you are ever charged and no order shows up, your payment is still recorded against a reference beginning C2N_ the moment you press Pay. Send us that reference and we will either complete your order or refund you in full. You will not lose money because of a technical failure on our side.
Products carry the manufacturer's warranty (typically 6–12 months). We facilitate warranty claims through our support team — contact us with your tracking code to start one.
The fastest way is Account → Orders on the site. You can also reach our support team directly: